FAQ

Products safety

• All Ummuramics products are safe for dinnerware use.
• Ummuramics products are a-okay for the microwave, I put my own things in the microwave all the time, if you are afraid to put it in the microwave, then don't. (haha, but really, none of my pieces have break because of the microwave)
• Yes, you may pour boiling water into the ceramics-ware, that is how i make my burnt coffee every morning.
• Like many asian household, I do not own a dishwasher, so I am not sure how it holds in the dishwasher. 
• Of course if you drop your piece, it may break. 
• Ceramics is sensitive in some ways, do not allow drastic temperature changes, as it may stress the material.

 

Shipping

• Door step delivery takes up to three-five working days, customer will be informed of delivery the day before. 
• Customers may opt for delivery to their workplace.
• Self pick up is at my studio in Sembawang. An appointment is to be made first.

• For overseas shipping, it takes an average of 2-8 weeks to arrive.
• Depending on where you are. Arrival time may be longer during the holiday Seasons.
• I am not responsible for lost packages as it is beyond my control, let's hope for these things to not happen. 
• Every piece delivered will be in 100% form and packaged safely, if something arrives to you damaged, contact me and we will work something out. Hopefully this does not happen too.

Pricing

• Pieces are priced according to size and design.

• Prices are also inclusive of all the process of making that piece and my work as the crafter, so thank you for those who appreciates my practice.

 

Customs

• Unfortunately we will no longer be taking in custom orders. Thank you for your support thus far.